garlasco
6 posts
msg #117658
- Ignore garlasco |
1/9/2014 4:35:13 PM
Hi,
I'm having problems with chart settings: since yesterday, it looks like I can't modify chart length (for example from 4 to 12 months) or the indicators to include or delete from the charts.
Can you help me in solving this problem?
Thanks
|
stockfetcher
980 posts
msg #117659 |
1/9/2014 4:39:35 PM
Hi,
We're looking into this issue now.
Thanks,
StockFetcher
|
stockfetcher
980 posts
msg #117660 |
1/9/2014 4:40:52 PM
It looks like you had the option "Disable My Settings" selected. This was preventing your changes from being applied.
We went ahead and changed this setting in your account.
Regards,
StockFetcher
|
garlasco
6 posts
msg #117662
- Ignore garlasco |
1/9/2014 5:17:45 PM
Thank you for your help. Unfortunately, the problem still persists: for example, I've tried to add two indicators (Cci and Money Flow Index) to the charts, but without success. At the same time, I'm unable to remove the weekly Williams %R 14 indicator I previously added to the settings.
|
stockfetcher
980 posts
msg #117667 |
1/9/2014 6:15:39 PM
Please retry your chart setting changes and let us know if the changes are now working.
Thank you!
StockFetcher Support
|
garlasco
6 posts
msg #117680
- Ignore garlasco |
1/10/2014 3:36:10 AM
Now it works, I'm able to change indicators and chart lengths. One last issue: sometimes it doesn't accept immediately the changes (even if I press the "Save" button) but I need to retry 2 or 3 times before getting the desired indicators. Since I see that there is a new graphic interface, I wonder if these small problems may be related to this new interface.
Thanks.
|